You can order as follows:
By phone: 0049-511-717054 Monday to Friday during office hours
By fax: 0049-511-717083
By letter or postcard to:
Nicola Krämer, Gustav-Adolf-Str. 11, 30167 Hannover, Germany

 

Or simply order online in our web shop.

 

 

All shipping costs in Euro and incl. VAT

 

The shipping costs are normally € 4,90

 

1) The shipping costs for garden furniture are stated in the web shop alongside each item (bulky shipment).

 

Keine Versandkosten für TerraS, Rasenkante aus Edelstahl.

 

Shipping costs for slug fences:
10 strips + 4 corner pieces: 6,55 Euro
11 - 20 strips + 4 corner pieces: 6,95 Euro
21 - 30 strips + 4 - 8 corner pieces: 11,65 Euro

 

The actual shipping costs for your order are visible online in the shopping cart before sending your order.

 

If we need to ship your order in several parcels due to the total weight or size, we will only charge the shipping costs for one parcel. This is done to give you a discount. If we cannot ship all of your order on the same day, we will only charge the shipping costs for one parcel.

 

We also export our products to all EU countries, Scandinavia and some other countries too. You must pay in advance to our bank account or use PayPal (COD payment is not possible for international shipments).
It is not easy to automatically calculate international shipping costs online since the costs depend on weight, destination country and destination city. Accordingly, the web shop is only able to show shipping costs for delivery within Germany.

 

Please send an email to info@imgarten.de if you want to know the shipping costs before you order. Please tell us what you want to order and include your full postal address including post code.

 

If you want to place your order online without contacting us first about the shipping costs, in addition to the automatic order confirmation by email (showing the shipping costs within Germany) we will send you a separate email with a proforma invoice which shows the total price including shipping costs. Please wait for the separate email before making the payment. The separate email is prepared by us manually, normally within 1 to 2 working days.

 

If you want to pay by PayPal, wait with your payment until you have received the separate email with the shipping costs or make the payment immediately and pay for the extra shipping costs in a second PayPal payment (after receiving our invoice).

 

If we ship by DHL parcel (but not for envelopes), you will receive an automatic email when we ship which tells you the parcel number. Click on the internet address (URL) in the email to go to the online DHL service for parcel tracking which tells you about the status of your shipment. The online tracking service is only available for destinations in W. Europe.

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The following terms of business apply to all orders, offers, shipments and services.

 

For security reasons your address and ordering information cannot be accessed by third parties through the internet and are handled confidentially in accordance with our privacy policy. Older versions of the terms of business loose their validity when a newer version is published. 

You have made a binding purchase agreement as soon as you have received the confirmation email or the items you have ordered. The applicable price for the goods is the price which was valid when you placed your order. Older versions of the product catalogue and price list loose their validity when newer versions are published. The terms "product catalogue" and "price list" also refer to the online versions in our shop.

We normally ship your order within 5 working days after receiving your payment, provided that the items are in stock. If the items are not in stock, we will do our best to arrange shipment as quickly as possible.
We will contact you if, in exceptional cases, the items are not available or not in stock. You can then change or cancel your order if you cannot wait.

 

However, please note that none of our products are mass-produced items. Delivery delays cannot always be avoided.

 

In such cases we can also deliver your order in (sensible) partial shipments. We will write to you if this should be necessary

 

Information from us on delivery times are approximate unless we have explicitly given you a binding shipment date in writing. You do not have any rights to compensation if the shipment is delayed or incomplete.

You can cancel your order within two weeks without giving any reasons by sending back the goods (provided that you are not self-employed or you have ordered for a company). The two weeks period starts from the day you receive the goods. You must return the goods or tell us in writing that you want to return the goods within this period. Send back the goods or write to:

 

Nicola Krämer
Gustav-Adolf-Str. 11 (Hof)
D-30167 Hannover

 

Telephone: 0511 - 71 70 54
Telefax: 0511 - 71 70 83

 

We will require proof that you have returned the goods (e.g. receipt from the post office).

In case of effective order cancellation, the services received by each party must be returned and any usage of the products must be compensated. Compensation is due if the goods have been damaged or impaired. This does not apply if the impairment is solely due to checking the goods in a manner which is possible e.g. in a conventional store or supermarket . You can avoid impairment to the goods if you do not start to use them as an owner and you avoid anything which could cause damage.

 

You have to pay for the return postage costs yourself if the received goods correspond to what you have ordered and the price of the goods does not exceed 40 Euro. Please see our terms of business for more information

 

Only for goods which cannot be shipped in one or more parcels (e.g. bulky items), you can request in writing (letter, fax or email) that we arrange collection of the return goods from your address.

 

Use the original packing material if possible. Shipments up to 2 kg in weight can be sent as a small packet, up to 20 kg as a DHL Parcel. Suitable address labels should be available from any post office.
Please write to us if you want to return shipments which weigh above 20 kg. We will contact you as soon as possible to discuss the best way to ship.

 

If you want to return only part of the order, please pay the amount on the invoice minus the gross value of the goods you want to return.

 

To allow us to credit your account if necessary, please tell us your account number, the account holder, the name of the bank and the sort code. We will credit your account without sending a separate email or letter.
If you would like a different arrangement, e.g. to order something else, please let us know in writing.

Payments for shipments within Germany can be made by Proforma invoice (bank transfer), PayPal or COD

 

Proforma invoice:
You should receive an automatic confirmation email shortly after placing your order which details your order including the total amount. Please pay the total amount without delay to the bank account shown in the email. You will receive a proper invoice marked "payment has already been received" when you receive the shipment.

 

When you make your payment, please enter the invoice number and date (or the 4-dgit Order ID from the order confirmation) as "notice to payee".

 

PayPal:
The goods will be shipped after we have received confirmation from PayPal that you have paid the total amount. This internet payment system is secure, does not cost you anything extra, provides buyer protection and simplifies above all international payments. For more information about PayPal see www.paypal.com.

 

Our PayPal address for payments (not for messages) is paypal@imgarten.de

 

COD (cash on delivery):
When the delivery arrives, you must pay the postman the total amount including charges for the COD service (6,00 Euro).

 

Payments for shipments outside of Germany can only be made by Proforma invoice (bank transfer) or PayPal. Payment by COD is not possible for shipments outside of Germany.

 

It is not easy to automatically calculate international shipping costs online since the costs depend on weight, destination country and destination city. Accordingly, the web shop is only able to show shipping costs for delivery within Germany.

 

Please send an email to info@imgarten.de if you want to know the shipping costs before you order. Please tell us what you want to order and include your full postal address including post code.

 

If you want to place your order online without contacting us first about the shipping costs, in addition to the automatic order confirmation by email (showing the shipping costs within Germany) we will send you a separate email which shows the total price including shipping costs. Please wait for the a separate email before making the payment. The separate email is prepared by us manually, normally within 1 to 2 working days.

 

Please use the IBAN and BIC bank code which is shown on the separate email. UK customers: Please use the UK bank account which is shown on the invoice.

 

PayPal
If you want to pay by PayPal, wait with your payment until you have received our invoice with the shipping costs or make the payment immediately and pay for the extra shipping costs in a second PayPal payment (after receiving our invoice). For more information about PayPal see www.paypal.com.

 

The goods will be shipped after we have received confirmation from PayPal that you have paid the total amount.

 

Our PayPal address for payments (not for messages) is paypal@imgarten.de

Visible transport damage should be notified immediately to the postman. Please ask the postman to write and sign a note about this. If the goods are damaged too, you must notify us in writing without delay, at the latest 24 hours after receiving the goods. Your claim can only be accepted if you notify us within this period.

 

Keep the damaged goods until the claim has been settled. You may need to prove the damage or send a photo to the shipping company.

 

According to the terms of business of DHL, for shipments outside of Germany you - as the recipient of the goods - must notify the damage to the DHL office in your country within 7 days.

 

Keep the damaged goods until the claim has been settled. You may need to prove the damage or show it to the DHL office in your country.

 

DHL contacts for notifying transport damage:

 

Austria: DHL Express Customer Service tel. 0820-55 05 05. For further information see www.dhl.at.

 

Switzerland: DHL Customer Service tel. 0848 711 711. For further information see www.dhl.ch.

 

When you contact DHL: They will ask for the parcel number which is on the address label. If you are not certain about this, ask us for the parcel number.

 

For DHL in other countries: Go to the DHL web page with the internet code for your country (example: England www.dhl.co.uk, Sweden www.dhl.se and France www.dhl.fr) to get the phone number for the customer service.

 

Please contact us if you need help for other countries.

Please keep the invoice. The warranty period is 24 months starting at the invoice date.

Our offer is subject to change without notice.

 

Purchase or delivery agreements which you make with us - including orders for shipment to or from other countries - are subject to German law.

 

Place of jurisdiction:
The place of jurisdiction is Hannover, Germany provided that both parties are general merchants.

 

All displayed prices include the currently applicable VAT for Germany.

 

All photos and illustrations on our web site and printed materials are protected by # 72 of the German copyright laws.

 

All supplied goods remain the property of Nicola Krämer until they are fully paid.